Privacy Policy

This privacy policy explains how we look after some of the information that we collect from you via our website. We reserve the right to amend this privacy policy. You are advised to revisit it periodically.

Who are we?

The Women's Institute (WI) was formed in 1915 to revitalise rural communities and encourage women to become more involved in producing food during the First World War. Since then the organisation's aims have broadened and the WI is now the largest voluntary women's organisation in the UK.

The website, is owned by The National Federation of Women’s Institutes (NFWI). The NFWI is incorporated in England and Wales as a Company Limited by Guarantee, no. 2517690, charity registration no. 803793. WI Enterprises Ltd is a subsidiary of the NFWI, incorporated in England and Wales, company no. 1339906. Both companies are registered data controllers with the Information Commissioner’s Office.

What information do we collect?

We may collect names, postal addresses, telephone numbers, email addresses and your current location, as well as information about the services that you request.

How do we collect information?

We may collect information about you when you interact with us on our website. For example, when you contact us using our online form such as, when you sign up for our Public Affairs Digest and when you make a donation or a purchase in our online shop.

When you provide your personal information in our contact form, the form is emailed to authorised staff. Your contact form submission may be forwarded to the appropriate regional contact, such as a local federation office, member of staff or volunteer, in order to accommodate your request.

We use a third party provider, MailChimp, to send out our Public Affairs Digest. When you enter your email address on our website, it is sent directly to MailChimp and is subject to their privacy and security policies which are available on their website.

We also use a third party provider, SurveyMonkey to facilitate our surveys. The information you provide is sent directly to SurveyMonkey and is subject to their privacy policy which is available on their website.   

When you buy items in our shop, your contact details and information about your order (not your financial details) are sent to authorised staff. Your financial details are collected by Worldpay directly via their website, subject to their standard security measures, and are not retained by us.

When you ask us to provide you with information about your “current location”, in order to find your closest WI, you will be prompted to allow your web browser (Internet Explorer, Chrome, Safari etc.) to send us your estimated location. How this is determined will vary depending on the web browser you use, but for a general overview please refer to In addition, when you add your postcode to identify your location, it is not saved on our website.

How do we use the information?

We use your information to provide you with services, activities or information you request so that we can further the objectives of the WI. We only use the information about you that you have given us and our own records of the services we have delivered.

For example, when you purchase items in our shop, your contact details and information about your purchase are needed so that we can fulfil your purchase and provide you with customer service. For more details on how Worldpay use your data, please refer to their privacy policy.

Your information will not be sold to any third parties. We will not transfer your information outside of the EEA (European Economic Area) without obtaining your consent first, except when we use third party provider SurveyMonkey and the data is subject to their privacy and security policies.

When you submit information in our website surveys, our third party provider, SurveyMonkey, store your data on servers in the United States. They will only use it for the purpose of facilitating the survey.

When you sign up for our Public Affairs Digest, our third party provider, MailChimp, store your email address on servers in the United States. They will only use it for the purpose of sending you the Digest.

When you sign up for the Digest, you will be asked to review this privacy policy. We advise you to also review MailChimp’s privacy policy for more information on how they use your data. You can easily unsubscribe from the Digest by clicking on the ‘unsubscribe’ link provided at the end of the Digest, or send an email to

Please refer to our Cookie Policy for more information on how this website collects and uses cookies.

How do we protect your information?

We take appropriate measures to keep your personal information secure, accurate and up to date. We only keep your personal information as long as it is reasonable and necessary. We restrict access to those who have a need to know and we train staff in handling the information securely. We also have data processing agreements in place for third party providers, such as MailChimp. It is available upon request.

Disclosure of your information

We will not disclose your information to any other party other than in accordance with this privacy policy unless we are required by law to do so.

Third party links

We may link to third parties on this website. You are advised to review the privacy policies of those websites before sending them any personal data.

Your rights

You have the right to view all of your personal information that we have collected via our website. To obtain a copy, please email We may charge up to £10, as permitted by law. We will require proof of your identity. We aim to reply as promptly as we can and, in any case, within the legal maximum of 40 calendar days.


If you have any queries about this privacy policy please email

This privacy policy was last updated 16 December 2016.